Adur & Worthing Councils’ IT failure

Adur & Worthing Councils’ IT failure

 

Adur & Worthing Councils apologised yesterday (Thursday May 22nd)  for any inconvenience caused to its customers after a recent IT issue caused problems with a number of services. The issues have now been resolved and services are running normally.

The Councils have been working hard to improve their IT systems since the well-publicised lengthy period of downtime in 2012. The issues which arose on Monday were a result of human error, rather than a failure in any of the hardware invested in since 2012.

During the evening of Monday May 20th, power was lost to the Councils’ Data Centres during a period of scheduled maintenance by a contractor to the Councils. This affected all of our servers and many of our online services.

By 9.30 am on Tuesday, the telephone systems had been restored and most of the web systems were running again, albeit slowly. Throughout Tuesday and into Wednesday morning,their IT and web teams tested the systems, bringing services back online as soon as they could.

All of the systems – including online bookings for the Worthing Theatres and Worthing Leisure services – are now working again and there has been no data lost nor threat to the security of  customers’ details.

Adur & Worthing Councils have already investigated the cause of this service failure and are amending their internal processes to try and ensure that it doesn’t happen again.

Alex Bailey, Chief Executive of Adur & Worthing Councils, said: “It’s regrettable that an unforeseen, human, error caused so much inconvenience for our customers. Over the coming months, I will be working closely with the Councils’ new Director for Digital and Resources, Paul Brewer, to ensure that we can deliver an improved service for the residents and businesses of Adur & Worthing.”