What do you think of Citizens Advice Bureau?

What do you think of Citizens Advice Bureau?

 

Residents views are sought on the Citizens Advice Bureau service in West Sussex in an online survey launched  this week.

The survey looks at how well known the Citizens Advice Bureau service is across the county and how effective it is when helping residents – although it will not be asking for the reasons people may have turned to the service for support.

The survey runs until Friday February 14th 2014 and can be found on the West Sussex County Council website.

Cabinet Member for Community Wellbeing Christine Field said: “We are asking residents what their experiences of the service have been.

“Finding out about people’s experiences and what worked, or what perhaps didn’t work quite so well, will help when developing the service for the future.”In West Sussex, the County Council working in partnership with all of the District and Borough Councils fund the Citizens Advice Bureau to provide advice services across a variety of locations in West Sussex.

The idea for the survey came from a Joint Scrutiny panel last year.  It was agreed  to take account of the views of residents using the service – both in terms of what worked and what could be improved.

The results  will provide countywide independent feedback which will be used to develop the service.

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